EQ/EI: The “Other” Skillset

The proper education, training, and experience are critical factors in qualifying for many employment opportunities within the healthcare sector. But just as crucial is an entirely different set of skills labeled and categorized as “emotional quotient” (EQ) or “emotional intelligence” (EI).

Elaine Houston, positive psychology researcher and writer describes it as, Emotional intelligence (EI) forms the juncture at which cognition and emotion meet, it facilitates our capacity for resilience, motivation, empathy, reasoning, stress management, communication, and our ability to read and navigate a plethora of social situations and conflicts. EI matters, and if cultivated, allows one to realize a more fulfilled and happy life.”

A well-developed emotional quotient results in a myriad of positive life applications, relating to both personal and work scenarios. EQ inspires more exceptional performance, lessens the prevalence of burnout, and promotes a better work-life balance to name but a few of the perks.

Consider the realities of working in a healthcare facility:

  • The prevalence of stressful situations.
  • The tendency for emotions to run high.
  • The weight of long shifts and serious responsibilities.

Factor in the need for efficient teamwork and the importance of effective communication, and the value of the EQ skillset becomes crystal clear.

“But what if I’m not blessed with emotional intelligence? What then?”

The good news is that emotional intelligence is not something you must be born with. These sought-after skills can be learned and developed.

“Although some people have a natural gift for EI, anyone can improve his or her ability to understand and wrangle emotions,” says Falon Fatemi. “The first step is to want to empathize with others and understand his or her own feelings better.”

Fatemi offers these strategies for gaining a better grasp of emotions and their impact.

Slow down

Instead of making rash decisions and letting impulse reactions call the shots, force yourself to step back and breathe. Consider why it is you’re angry, overwhelmed, distressed, etc. Recognize what triggers such emotions, and over time, strive to redirect your reactions into thoughtful responses.

Listen like you mean it

Fatemi advises, “When people talk to you, give them your full attention. Notice their body movement and tension. Are they excited to talk to you? Are their palms sweating? Do they want sympathy, or are they just blowing off some steam?” Such attentiveness will help you notice both overall and individual patterns, which will enable you to tailor your communication attempts to specific occasions and scenarios.

Be open-minded

“If you can think through the various possibilities for why you or someone else are acting a certain way, you’re much more likely to identify a solution that is rational, fair, and elegant,” suggests Fatemi. Again, a slower, more thoughtful approach will yield valuable insights.

Because understanding the unique needs of medical facilities is the primary goal of Medical Temporaries, Inc., we have honed the process of matching quality candidates with positions that fit their skills and employment needs. Let Medical Temporaries assist in making your career dreams come true. Contact our team today.

Published by Medical Temporararies, Inc.

Medical Temporaries, Inc. is more than a temp agency, we're a staffing company with all types of opportunities available. Whether you're looking for full-time, part-time, short-term or long-term employment, we are here to build the bridge between you and you're Ideal job.

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