Maintaining a high standard of professionalism has long been a key concern for healthcare facilities. Meeting, and where possible, exceeding the consumers’ expectations remain uppermost in the minds of forward-thinking organizations – and for good reason. To discount the importance of professionalism can impact a facility’s success as well as the future careers of the staff employed there.
Consider the positive impact these professional qualities will have on the patient experience, and how, in turn, they will benefit the healthcare worker’s career.
- Make Patients A Priority
Maintaining eye contact. Smiling with sincerity. Demonstrating not-too-busy-for-you listening skills. Explaining tests, procedures, results, future appointments without rushing. Allowing the patient to ask questions. Answering those questions fully. Ending your time together with, “Is there anything else I can do for you?”
Each of these behaviors conveys that the patient is important. Group these actions, and patients will believe that they are indeed a priority.
- Be A Team Player
Whatever your position—medical assistant, nursing assistant, x-ray or lab technician, registered nurse, or physician—your tasks play an essential role in patient care. If one person slacks off, more work falls on the shoulders of the rest of the team, causing patient care to suffer. The best possible customer experience results from a coordinated effort, with each team member doing his/her best to meet the patients’ needs.
- Practice Effective Communication Skills
Whether sharing information with colleagues or patients and their families, ineffective communication can cause significant issues. In a fast-paced setting, it may be tempting to rush through treatment orders or test results. But the critical nature of the information being communicated demands giving adequate time and attention to every scenario. Avoid the pitfalls of poor communication with a conscientious effort to make every exchange of information, whether written or verbal, as accurate and detailed as possible.
- Don’t Be A Grump
From time to time, everyone has a bad day, gets a poor night’s sleep, or experiences a crummy-mood-for-no-good-reason. But professionalism requires that the negatives get packed away for the work shift. Co-workers and patients expect and deserve professional behavior.
- Don’t Gossip
“But doesn’t everyone do it?” While it may seem that way, that’s no excuse to participate in such conduct. It’s particularly damaging when the hurtful talk and meaningless conversations take place within hearing range of patients. Rise above this troublesome workplace habit by making a point to walk away.
- Don’t Deny Mistakes
Everyone flubs up, it happens. Don’t exacerbate the issue by denying the error or blaming someone else. Own your mistakes, do your best to correct them, and strive to learn from rather than repeat the error. Set an example of being responsible rather than a “blamer.”
At Medical Temporaries, Inc., we’re always in need of skilled healthcare workers who understand the importance of professionalism and hold themselves to a high standard. Our team would love to partner with you to make your career dreams a reality. Contact us today.